Dual Front Desk / Spa Attendant
As a dual Front Desk/Spa Attendant you'll truly be the face of our organization, interacting with both loyal members and new clientele. With the support of the team you are responsible for maintaining the aesthetic of the facility while working in the spa area, and while working at the front desk you will be booking appointment and checking clients in/out.
Responsibilities:
Clock in and out appropriately for each shift.
Daily, hourly task lists to be followed and signed off on consistently, with detail and in a timely manner
Adhere to all sanitation and disinfecting procedures and protocols
Maintain cleanliness and organization of facility to meet Banya Management standards
Detail cleaning as assigned by the MOD as needed
Attendant Duties
Basic testing of Pool Chemistry
Discarded/soiled towels to be removed and stored appropriately
Proper storage and disinfecting of sandals
Walking through and inspecting facility during the majority of attendant shift
Janitorial duties include; locker room detail, trash detail, replenishment of paper products and amenities, scrubbing, wiping, dusting, sweeping, vacuuming, moping all surface areas and outdoor keep up
Maintain, replenish and stock tea/beverage service for clients throughout shift
Furniture to be neat, clean and organized
Lighting and temperature inaccuracies to be reported to MOD
Squeegee floors throughout shift to be free of debris
Maintain tea and water in Lounge
Have knowledge of the facility and all it features
Assist clients with any questions they may have and whenever possible offer tours to new clients
Front Desk Duties
Greet clients as they enter the Banya
Provide excellent service to clients at Banya 5’s standards
Handle and diffuse client issues professionally
Check in/out clients of facility per FD manual
Answer phones with a positive attentive and professional manor per FD manual
Book and coordinate spa appointments
Laundry detail, storing of robes and stocking of towels meeting Banya 5’s standards
Accurately describe services and facility to clients
Make recommendations on service upgrades and retail purchases
Process every payment transaction through the POS software
Handle cash diligently and in a trustworthy and ethical way
Keep front desk and lobby area clean, organized and dust free
Expectations and Performance Requirements:
Must be able to safely lift 60 lbs, quickly traverse stairs and work in a warm and humid environment
Must wear slip-resistant shoes
Must be able to sit or stand for multiple hours
Attend approximately 2-3 staff meetings per year
Follow and abide by all policies and procedures set forth within the Banya Employee Handbook
Associates are paid hourly. Starting wage varies, based on previous experience.
All Banya 5 employees enjoy significant fringe benefits including full use of the spa facilities for themselves and their immediate family, spa service and retail discounts, and complimentary quarterly spa services.